Alloy

Contacts

Who to contact

Questions about how a plan works go to Sequoia Advocate. Questions about Alloy policies or your Rippling record go to the People Team.

2027 Open Enrollment

Frequently asked questions

Contacts

Primary contacts

Sequoia Advocate (benefits experts)

alloy@help.sequoia.com(844) 421-7704

Your first stop for plan questions all year: medical, dental and vision plans, claims, billing, authorizations and transition of care. Replies within 24 to 48 hours during Open Enrollment.

Alloy People Team

In Slack, open the Assist app, select Raise a request and choose Human Resources, or type /assist

Eligibility, payroll deductions, qualifying life events, leave and Rippling questions.

Cigna One Guide

888-806-5094

Before you enroll: whether your doctors or medications are covered, continuity of care and plan design.

Cigna (after coverage starts)

Number on your Cigna ID card, or the myCigna app

Claims, finding providers, 24/7 nurse line.

Addition Wealth

support@additionwealth.com

Budgeting, retirement, mega backdoor Roth, choosing between benefit options and other personal finance questions. Book a 1:1 at app.additionwealth.com.

Fidelity

401k.com

401(k) and mega backdoor Roth, including Roth conversion requests.

2027 Open Enrollment

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